Friday, July 06, 2012

Proposed relocation of walk-in service

Proposals have been put forward to move the Gateshead NHS walk-in service from Bensham Hospital to a new, purpose-built Urgent and Emergency Care Hub alongside the Accident and Emergency Department at the Queen Elizabeth Hospital.

The aim of the proposed move is to improve the service to residents by bringing various services together under one roof, making it easier for patients to access the correct service. Currently, walk-in, urgent and emergency care and accident and emergency are at different locations and people often have to travel between them for treatment.

Gateshead NHS health organisations believe that the new emergency care hub will ensure the delivery of a seamless service for patients from a single entry point. Once assessed and triaged, patients will then be directed to the most appropriate practitioner for treatment. Additional car parking space is also planned at the QE hospital site.

A formal public consultation exercise on this new proposal is being undertaken with Gateshead residents and patients from 18 June 2012 to 10 September 2012. Copies of the consultation leaflet are available at

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